Shipping policy


At Doodle’s Dugout, we’re committed to delivering your favorite merch and sweet treats quickly, safely, and reliably. Please review our shipping policy below for important information regarding order processing, shipping timelines, and delivery expectations.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on:

  • Weekends
  • Public holidays
  • Major promotional event days

During high-volume periods, product launches, or seasonal promotions, processing times may be slightly extended.

Shipping Time Estimates

Estimated delivery times may vary depending on your location and shipping method selected at checkout.

Standard Shipping

  • Estimated delivery: 3–7 business days

International Shipping

  • Estimated delivery: 7–21 business days

Please note that shipping timelines are estimates and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Order weight
  • Package dimensions
  • Delivery location
  • Selected shipping method

Occasionally, Doodle’s Dugout may offer free shipping promotions on qualifying orders.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 24–48 hours for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Doodle’s Dugout is not responsible for:

  • Delays caused by incorrect addresses
  • Lost packages due to incomplete shipping details
  • Additional shipping fees for returned packages

If you notice an error in your shipping information, please contact us immediately before your order ships.

Lost, Delayed, or Stolen Packages

Once an order has been handed over to the shipping carrier, delivery responsibility transfers to the carrier.

Doodle’s Dugout is not liable for:

  • Shipping carrier delays
  • Lost or stolen packages marked as delivered
  • Weather or customs-related delays

If you experience delivery issues, we recommend contacting the shipping carrier directly first.

International Orders & Customs

International customers may be subject to:

  • Customs duties
  • Import taxes
  • VAT fees
  • Additional clearance charges

These charges are determined by your local customs authority and are the responsibility of the customer.

Doodle’s Dugout is not responsible for customs delays or additional import fees.

Cotton Candy Product Shipping

Because cotton candy products are delicate and sensitive to heat and humidity:

  • Shipping times may vary depending on weather conditions.
  • We take extra care in packaging to help maintain freshness and product quality.
  • Improper storage after delivery may affect texture and appearance.

We recommend storing cotton candy products in a cool, dry place immediately after receiving them.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the damaged package and products

Our support team will review your request and work toward a suitable resolution.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: support@doodlesdugout.com

Thank you for shopping with Doodle’s Dugout. We appreciate your support and look forward to delivering sweet products and stylish merch to your doorstep.